Shipping Policy

At Pawloura, we work to process and deliver your order as quickly and reliably as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotions, holidays, or product launches, processing times may occasionally be longer.

Shipping Rates

Free standard shipping is available on all orders within the United States unless otherwise stated at checkout.

Any applicable shipping charges or alternative shipping options will be clearly displayed during checkout before payment is completed.

Estimated Delivery Times

For orders shipped within the United States, estimated delivery is typically:

5–12 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, product availability, weather conditions, holidays, and other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation with a tracking number after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Multiple Packages

In some cases, an order containing multiple products may be shipped separately.

If this happens, you may receive your items in more than one package and on different delivery dates. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at contact@pawloura.com.

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee changes once an order has entered the fulfillment or shipping process.

Lost or Delayed Packages

If your tracking information shows an unusual delay or you believe your package may have been lost, please contact us.

We will review the available tracking information and assist you in determining the appropriate next steps.

Pawloura is not responsible for carrier delays outside our reasonable control, but we will make reasonable efforts to assist customers with delivery issues.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors who may have received it.

You may also contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us at contact@pawloura.com and we will review the situation with you.

International Shipping

International shipping availability may vary by destination and will be displayed at checkout when available.

International customers may be responsible for applicable customs duties, import taxes, or other charges imposed by their country or local authorities unless otherwise stated during checkout.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at contact@pawloura.com with your order information and photos of the product when applicable.

Please refer to our Refund & Return Policy for additional information.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Pawloura
Website: pawloura.com
Email: contact@pawloura.com
Phone: +1 (305) 297-9015
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Last updated: August 26, 2026